Privacy policy

Last updated: October 15, 2026

This Privacy Policy explains how Richies Home Construction (“we”, “us”, “our”) collects, uses and shares personal information when you visit or buy from richieshc.com (the “Site”) or our store in Woodbridge, Virginia.

Information we collect

  • Information you give us: name, email, phone number, shipping and billing address, order details, personalisation text, and messages you send us.

  • Payment information: processed by our payment processor. We do not store full card numbers.

  • Information collected automatically: IP address, browser and device type, pages viewed, referring site and approximate location, collected through cookies and similar technologies.

How we use your information

  • To process, ship and track your orders, including personalised items

  • To provide customer support and handle returns and refunds

  • To send order confirmations and shipping updates

  • To send marketing emails, only if you opt in; you can unsubscribe at any time

  • To detect and prevent fraud and keep the Site secure

  • To understand how the Site is used and improve it

  • To meet legal, tax and accounting obligations

How we share your information

We do not sell personal information for money. We may share information with service providers when necessary to operate our online store, process payments, fulfil orders, provide customer support, maintain security, and understand website performance.

These providers may include Shopify and our payment processors, shipping carriers such as USPS, UPS, and FedEx, and analytics or advertising providers where those services are enabled. We may also disclose information when required by law or when reasonably necessary to protect our rights and the security of our business.

Where applicable privacy laws treat certain disclosures for targeted advertising as a sale or sharing of personal information, we will provide the required information and opt-out options.

Cookies and Similar Technologies

We use cookies and similar technologies to support essential store functions, maintain shopping cart information, remember preferences, and understand how visitors use our website.

Where enabled, analytics and advertising technologies may collect information about website visits, device or browser activity, and interactions with our store. You can manage cookies through your browser settings and, where available, our cookie preference controls. Disabling certain cookies may affect some website functions.

We provide any required consent choices and privacy controls in accordance with applicable law.

Data retention

We keep order records as long as needed to fulfil orders and meet legal and tax requirements. We delete or anonymise information we no longer need.

Your rights

Depending on your state of residence, including under the Virginia Consumer Data Protection Act and the California Consumer Privacy Act, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Delete your personal information

  • Opt out of targeted advertising or the sale of personal information

  • Obtain a copy of your data in a portable format

To make a request, email info@richieshc.com. We will verify your identity and respond within 45 days. We will not discriminate against you for exercising these rights.

Security

We use reasonable administrative, technical and physical safeguards to protect your information. No online transmission is completely secure.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The “Last updated” date shows when it last changed.

Contact

Richies Home Construction, 15125 Beacon Ridge Dr, Unit 110, Woodbridge, VA 22191, United States · +1 571-572-8499 · info@richieshc.com