Refund policy

Return and Refund Policy

At Richies Home Construction, we want you to be satisfied with your purchase. This policy explains our return window, eligibility requirements, return process, and how refunds are handled.

1. Return Window

You may request a return of eligible items within 30 calendar days of delivery. To begin a return, contact us within this period and follow the return instructions we provide.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Return Eligibility

For standard change-of-mind returns, items must:

  • Be returned within the 30-day return window.

  • Be unused and uninstalled.

  • Be in their original condition, with all parts and hardware included.

  • Be returned in their original packaging where possible.

Items that show signs of use, installation, or damage caused after delivery may not qualify for a standard change-of-mind return.

These conditions do not limit any applicable rights relating to items that arrive damaged, defective, or incorrect.

3. Items That Cannot Be Returned

The following items are generally not eligible for standard change-of-mind returns:

  • Personalized wall art and signs made according to the details submitted with your order.

  • Gift cards.

  • Items requested for return after the 30-day return window.

  • Items that have been used, installed, or damaged after delivery, except where an applicable legal right or remedy applies.

Personalized items: Please check all names, dates, spelling, and other personalization details carefully before placing your order. Personalized items generally cannot be returned simply because you change your mind after production.

If a personalized item arrives damaged, defective, or incorrectly made compared with the details submitted with your order, contact us so we can review the issue and arrange an appropriate resolution.

4. Who Pays Return Shipping?

Return shipping costs depend on the reason for the return.

Reason for return Return shipping responsibility
Item arrives damaged or defective Richies Home Construction, where the issue is our responsibility
Incorrect item received Richies Home Construction
Change of mind or ordered the wrong size Customer
Other eligible returns As explained in the return instructions and applicable law

Original shipping charges will be refunded where required by applicable law or where the return results from an error or other circumstance for which we are responsible.

5. How to Start a Return

To request a return, follow these steps:

  1. Email info@richieshc.com with your order number and the item you wish to return.

  2. If the item arrived damaged, defective, or incorrect, include photographs showing the item and its packaging where possible.

  3. Please report shipping damage within 7 days of delivery where possible so we can investigate promptly. This request does not remove any rights or remedies you may have under applicable law.

  4. We aim to respond within 1–2 business days with instructions and, where applicable, a prepaid return shipping label.

  5. Pack the item securely and return it using the instructions provided. Please do not send a return before contacting us and receiving return instructions.

Return address

Use the return address provided by our team after your return request has been reviewed and approved.

Richies Home Construction
15125 Beacon Ridge Dr, Unit 110
Woodbridge, VA 22191
United States

6. Refunds

After we receive and inspect an eligible returned item, we aim to notify you of the outcome within 2 business days.

If your return is approved:

  • Your refund will be issued to your original payment method where possible.

  • The amount refunded will reflect the approved return and any applicable refund of shipping charges.

  • Your bank or payment provider may require additional time to display the refund in your account.

We aim to initiate approved refunds promptly after the return is reviewed. Once issued, your bank or payment provider may take approximately 5–10 business days to show the credit, depending on its processing procedures.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us at info@richieshc.com with your order number and photographs of the issue, where possible.

We will review the information and work with you to arrange an appropriate resolution, such as a replacement or refund, as applicable. We will cover applicable return shipping costs when the issue is our responsibility.

Please contact us promptly so we can investigate and assist you. Any applicable statutory rights remain unaffected.

8. Exchanges

We do not offer direct exchanges for standard change-of-mind returns. If you would like a different item, you may request a return of the eligible original item and place a new order, subject to this policy.

For damaged, defective, or incorrect items, contact us before returning the product so we can determine the appropriate resolution.

9. Late or Missing Refunds

If you have not received an approved refund within 10 business days after it was issued:

  1. Check your bank account or card statement.

  2. Contact your bank or payment provider to ask whether the refund is still processing.

  3. If the refund is still missing, contact us for assistance.

10. Contact Us

If you have questions about returns, refunds, or a problem with your order, please contact us.

Business: Richies Home Construction
Email: info@richieshc.com
Phone: +1 571-572-8499
Address: 15125 Beacon Ridge Dr, Unit 110, Woodbridge, VA 22191, United States

We aim to respond to email enquiries within 1–2 business days.

This policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.